I tip my hat to EB games
So today I received exceptional Customer Service from EB. My brand new Snes classic was malfunctioning. So Monday I packed it up and walked into my local EB. Told the girl working that it was broken and I wanted to exchange it. She told me there were none in stock and that she would have to call someone to figure out what to do. Today I got a call from her that there is one there waiting for me, and for me to come in and exchange mine.
I have heard all the horror stories about EB over the years. I know intimately both sides of the New/used debate. But this is why I shop there. THAT was exceptional customer service that exceeded my expectations.