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Never really had issues myself about EB games (aside maybe arguing that Nintendo (of America) is not a japanese company, but an american division of Famicom) but did have disponibility issues on a few products before. Of course it's not always their fault (like the NES and SNES classics...) but sometimes they do not get enough copies of popular games.
I also dislike the fact that i can't order products they don't have in stock online (from their store or site). Other than that can't complain much.